Revenue intelligence for sales and collection teams in India
Turn every customer call into revenue.
Convo Intelligence listens to every sales, collections and support call — in Hindi, Tamil, English and the mix your customers actually speak — and tells you who is ready to buy, why the rest say no, which agent closes which customers, and where a call broke the rules.
120 free minutes every month · no card · set up in about ten minutes
Inside sales · Hindi + English · 1:39
Ready-to-move home and site visit
Agent Neha Joshi · Inside sales — Pune
Commitment made
- Wants
- 2BHK in Hinjewadi or Wakad
- Objection · Timing · answered
- “Possession थोड़ा late है, कोई ready-to-move option है?”
- Next step
- Send the location and brochure on WhatsApp, then confirm the Saturday site visit.
The problem
The answers to your sales numbers are in your calls. Nobody hears them.
Hot leads go cold
A customer says they're ready and asks for a callback. Nobody outside that call knows, so the follow-up depends on one agent's memory.
You can't see why deals are lost
The CRM says “not interested”. The real reasons, like price, timing or a competitor's offer, were said out loud and never counted.
Your best agent's playbook stays in their head
Some agents close one kind of customer far better than others. Without the calls, you can't tell who, or copy what they do.
What you get
More conversions from the leads you already have.
Know who is ready to buy
Every call is read for intent and outcome. Interested customers land on the agent's follow-up list with the next step from the call, so hot leads are called back while they're hot.
See why customers say no
Objections and lost reasons are counted across all calls, by segment, with the best answers your own agents gave, so the whole team can use them.
Send each lead to the agent who closes it
See which agent converts which kind of customer and language best. Your dialler can ask our routing API who should take the next lead.
Brief leadership in a minute
Conversion, segments, objections and agent results for any period, with a short brief for senior management written only from those numbers.
For lenders and collection agencies
RBI's recovery rules apply to every lender from 1 January 2027.
Banks, NBFCs and housing finance companies must record recovery calls and keep agents within a code of conduct. Convo Intelligence checks every collection call, not a sample, and tracks every promise to pay.
See a collection call checkedIdentification and purpose
Did the agent give their name and the lender, and say why they called?
Borrower confirmed first
Was the debt discussed only after confirming the borrower, and never with family?
No threats or harassment
Threats to call an employer or family, humiliation and abuse are flagged with the quote.
Calling hours
Calls outside 8 a.m. to 7 p.m. in your time zone are flagged, using the call time your phone system sends.
How it works
From recording to next step, usually within a minute or two.
- 01
Connect your calls
Upload recordings, or point Exotel, Ozonetel, Knowlarity, Twilio or your own dialler at our API. New calls arrive on their own.
- 02
Understand every word
Calls are transcribed in the languages your customers speak, including mid-sentence switches, and split into agent and customer turns.
- 03
Read the call
Each call gets intent, outcome, objections and the next step, a QA score with the quote behind every answer, and the fields your CRM needs.
- 04
Act on it
Follow-ups reach the right agent, results land in Salesforce, HubSpot or Sheets, alerts reach Slack, and managers coach on the exact moment that mattered.
One product, a view for every role
Everyone sees what they need to act on — and only that.
Owners and admins set up the workspace. Managers see their own team. QA reviews across teams. Agents see only their own calls, follow-ups and coaching. Leadership gets read-only dashboards.
Sales and collection heads
See what's moving revenue, and what isn't.
- Conversion by team, agent and customer segment
- Why deals are lost, in the customers' words
- Which agent to send each kind of lead to
- A leadership brief for any period
Team managers
Coach the moments that cost a sale.
- Team follow-up list with the next step for each customer
- Objections each agent struggles with
- Coaching notes agents must acknowledge
- Disputes settled in one place
Agents
Know who to call back, and how to do better.
- Their own follow-ups, highest intent first
- Their own calls, scores and coaching
- Raise a dispute when a score looks wrong
- Trend against their team's average
QA and compliance
Check 100% of calls, not a sample.
- Your own scorecards, with critical checks that auto-fail
- An exact quote behind every answer
- A second, stronger model re-checks every critical check
- Learns your house rules from each correction your reviewers make
- Collection calls checked against RBI's conduct rules
Built for how India talks
Hindi, Tamil, English — and every sentence that mixes them.
Customers switch languages mid-sentence. Transcripts keep each language in its own script, insights and summaries come back in English for your reports, and quotes stay in the words that were actually said.
Tested on Hindi, Tamil, Marathi and English. Telugu, Kannada, Malayalam, Bengali, Gujarati, Punjabi, Odia and Urdu are supported by the transcription model.
From a sample support call
CustomerThursday is too late यार. मुझे ये Wednesday तक चाहिए, my sister’s birthday है.
AgentUnderstood. मैं courier partner को escalate कर रही हूँ for a Wednesday delivery.
Call reasonDelivery delay
OutcomeFollow-up needed
Promise madeFull refund of ₹2,499 if not delivered by Wednesday evening
QA score85.5% · passed
Fits the tools you already use
Plugs into your phone system on one side and your CRM on the other.
Calls come in from
Exotel, Ozonetel, Knowlarity, Twilio and any dialler that can call a URL when a recording is ready · file upload in bulk · REST API
Results go out to
Salesforce · HubSpot · Google Sheets · Slack alerts · signed webhooks with intent, outcome and next step · lead routing API · CSV export · read API
Telephony platforms connect through their standard recording callbacks; we are not affiliated with them. See the setup guides.
Hosted in India
The application and its database run in Mumbai. Recordings are deleted once processed unless you choose to keep them.
Redaction before AI
Card numbers, Aadhaar, PAN, OTPs and more are masked before any language model reads the transcript.
Least access by role
Agents see only their own calls; managers see only their team. Enforced on every query.
Audit trail
Changes to members, settings, integrations and scores are recorded, including anything our support team does.
Questions
What teams ask before they start.
What does it cost?+
Start free with 120 minutes a month. Starter is ₹2,499 and Growth ₹4,499 per agent a month, billed yearly, with analysed minutes pooled across the team. Managers, QA and leadership log in at no extra cost. See the pricing page for details.
Which languages do you support?+
We've tested Hindi, Tamil, Marathi and English calls, including calls that switch between them mid-sentence. Telugu, Kannada, Malayalam, Bengali, Gujarati, Punjabi, Odia and Urdu are supported by the transcription model; during a pilot we measure accuracy on your own calls before you commit.
How accurate is it?+
Every score answer comes with the exact quote it was based on, critical failures are re-checked by a second, stronger model, and disagreements go to a person. Reviewers can correct any answer; each correction, with the reviewer's reason, becomes an example for later calls, so the AI learns your own standard, and the product tracks how often the AI and your reviewers agree, check by check. Intent and outcome are read from what the customer actually said and agreed.
Does it help with RBI's recovery rules?+
Collection calls are checked for the agent identifying themselves and the lender, confirming they are speaking to the borrower, avoiding threats and harassment, not discussing the debt with family, and calling only between 8 a.m. and 7 p.m. (checked when your phone system sends the call time). Every finding comes with the quote or call time behind it. You remain responsible for your compliance programme.
Do you keep our recordings?+
Not by default. A recording is deleted as soon as the call is processed. You can choose to keep recordings for playback for 7 days to a year, and set how long transcripts and call data are kept.
Can you hide card numbers, Aadhaar and other personal details?+
Yes. With redaction on, card numbers, Aadhaar, PAN, UPI IDs, bank accounts, OTPs and PINs, phone numbers and emails are replaced in the transcript before any language model reads it, so the stored transcript and extracted data never contain them. Customers are still recognised across calls through a one-way code.
Is our data used to train AI models?+
No. Calls are processed only through paid AI APIs that do not use API data to train their models, and we never use your calls to train anything.
Get started
Try it on your own calls this week.
Start free in ten minutes, or book a guided pilot: we connect your telephony, set up your scorecard and show you, on your own calls, who was ready to buy and why the rest said no.
Book a pilot
We reply within one working day.